This page explains common questions about account access, payments, game markets and promotional eligibility for users who can lawfully use our service. We cover how to open and verify accounts, where to find football and tournament markets, how to access live-dealer and slot lobbies, and which local payment rails we support. The information here is for users in supported jurisdictions; the service is available only where local law permits.
You will find stepwise explanations for routine tasks: account opening and KYC, password recovery, deposit and withdrawal flow, claiming promotional eligibility, and the mechanics of tier progression and weekly cashback. We describe prerequisites, actions to take inside your account, and the expected outcome of each step without promising specific values or guaranteed delivery times. For promotional rules we outline how to claim offers and how eligibility is checked.
Use this FAQ as a self-service guide before contacting support: search or scan the topic list, follow the numbered steps we provide, and check the account screens referenced. If an issue is unresolved after following a procedure, contact customer support via the in-app chat or email so we can review your account. For policy-level questions consult the [[legal notice]] and [[terms]] pages before escalation; those pages explain jurisdictional limits and required documents.
Account and registrationhow to start, KYC verification, password recovery
Payments and transactionsdeposit and withdrawal via DANA / e-wallet / mobile banking / local payment / online payment / e-wallet
Game rulesfootball betting, live-dealer tables, slots, esports markets
Security and account careaccount protection and jurisdiction notice
Account and registration
If you forget your password, follow these steps: 1) Open the login screen and select "Forgot password". 2) Enter the email or mobile number tied to your account and submit the request. 3) We send a reset link or verification code to that contact; follow the link or enter the code and create a new password that meets the length and complexity rules shown. Expect the reset message during normal operating hours; if you do not receive it, check spam/junk folders or try again after subject to verification. If issues persist, contact support and state your registered email and the city (for example Jakarta or Semarang) to help routing.
To open an account start with these steps: 1) Provide an email or mobile number and set a password. 2) Complete basic profile fields (name, date of birth, country). 3) Submit KYC documents when prompted: government ID, selfie, and proof of address if required. 4) Wait for verification status to change in your account dashboard. Verification typically requires manual review for identity checks; allow time for document validation. We will notify you of missing items or additional requests. The process varies by documentation quality and local compliance; be prepared to upload clear images and to confirm your preferred payment method (DANA, e-wallet, mobile banking, bank transfer).
You can change preferences from your profile settings: open Account Settings, then update contact details, notification preferences, language, and display options. To pause activity, go to Security & Access and select the temporary deactivation option; this prevents new wagers or participation until you reactivate. Pausing is subject to local availability and is only allowed where law permits. If you intend to pause due to travel between cities like Surabaya and Bandung, mention this to support so we can note the account. For longer suspensions that affect tier progress or promotions, check the applicable promotion rules before pausing.
Payments and transactions
Deposit ranges depend on the method selected. Typical minimums start from modest local amounts and maximums vary by provider and verification level. For example, mobile e-wallet methods such as local payment, online payment, e-wallet and mobile banking commonly accept lower minimums suitable for everyday use, while bank transfers via local payment, online payment, e-wallet or mobile banking may allow higher maximums per transaction. To see exact allowed ranges for your account, open Wallet > Deposit and select the method; the screen shows applicable minimum and maximum values for that method and your verification tier.
Fees depend on the payment rail and your bank or e-wallet provider. We do not levy mandatory platform handling fees for all methods, but some external providers (banks or e-wallets) may apply their own charges. When you initiate a deposit or withdrawal, the confirmation screen lists any fee or intermediary cost before you confirm. For withdrawals via bank transfer (local payment, online payment, e-wallet, mobile banking) or local payment, check the confirmation details. If you use online payment, e-wallet, mobile banking or local payment the transaction screen shows whether a fee applies; if unsure, contact support with the transaction reference for review.
Enter a promotion code in the Promotions or Claim Code field inside your account dashboard. Steps: 1) Open Account > Promotions or Wallet > Promotions. 2) Select "Claim code" or "Enter promo code". 3) Paste the code and submit. The screen will display eligibility rules and any required action (deposit, turnover, or KYC). If you are in Medan or another city, ensure your account verification status meets the offer prerequisites before claiming. Promotions are subject to terms; codes that do not apply will display an explanatory message.
Games, markets and support
We list a range of football competitions and markets including domestic leagues and regional tournaments where permitted. Typical listings include national leagues, domestic cups, and regional events such as Liga 1, Piala Indonesia, Piala AFF and major international competitions where market access is allowed. Market types include match result, handicap, total goals and select in-play markets. Availability depends on scheduling and jurisdictional access; open the Sports > Football menu to view active markets and specific match rules. For coverage questions during major events, mention the competition and match in your support request.
Typical response windows vary by request type. Routine account or payment questions are usually triaged within one business day; more complex reviews such as KYC or transaction disputes require additional time for manual verification. For example, support acknowledges receipt quickly, and a full resolution may take multiple business days depending on document clarity, bank response times and workload. If your issue is urgent and you are in Jakarta or Bandung, include account ID and screenshots to help priority handling. Service is available only in permitted jurisdictions.